Freshsales Review

Freshsales by Freshworks is an online sales CRM software that gives you the tools to help increase sales by letting you interact with your customers at the right time.

Use the web forms to help capture new leads, and find more opportunities with the use of an AI-powered chatbot.

You can track what your users are doing when and see all of this on an Activity Timeline where you’ll be able to communicate via different channels to help personalize messages and get those all important sales and repeat customers.

With customisable fields to help manage the data you need, how you need it and localized settings for currencies you’ll be able to work and track your sales the way you want.

Automatically assign contacts to the right sales team members, along with chats based on the team members abilities. The addition of automated workflows into your pipeline helps cut down the time you spend on repetitive tasks.

With all of your customer data in one place, Freshsales gives you the ability to quickly view the information you need to help bring even more context to chats and cut down interaction times.

Add AI-powered insights from Freddy and you’ll get suggestions on how you can improve your sales funnels and the next steps you need to take to close a deal.

Freshsales CRM is an all-in-one sales customer relationship marketing platform that helps small to medium business engage more with their customers, helping them grow their business.